| Subject Area(s): |
Skills Training, Assertiveness Training, Communication Skills |
| Date: |
Continuous |
Location: |
|
Provider: |
Potential Unearthed Ltd |
This practical one day course faces many of the most common difficulties associated with telephone negotiation head on. We will focus on every element from preparing for the call through to how to handle the difficult individuals and finally how to get the outcome you want.
| Subject Area(s): |
Assertiveness Training, Communication Skills, General Management Skills |
| Date: |
Continuous |
Location: |
|
Provider: |
Potential Unearthed Ltd |
This course is aimed at everyone across all levels of business. The session will provide you with lots of practical and realistic tools that you can use to reduce the amount of those ‘kick myself’ moments. Amongst other things we will introduce you to the art of “monkey management”, discuss how to handle those difficult individuals as well as identifying ways in which you can get exactly what you want from an individual or group.
| Subject Area(s): |
Assertiveness Training, Communication Skills, General Management Skills |
| Date: |
Continuous |
Location: |
|
Provider: |
Potential Unearthed Ltd |
Having a potentially awkward or difficult conversation is never easy. However, difficult conversations are a manager’s daily reality whether it’s with members of your team, peers or management. This course tackles difficult conversations head on. We will introduce you to numerous practical methods and techniques that will ensure you approach every potentially difficult conversation proactively and assertively.