Telephone negotiation skills
Having the ability to effectively negotiate via the telephone is an essential skill that every Lawyer requires. The opportunity to negotiate happens numerous times throughout the day whether it’s with other Lawyers, clients, or other legislative bodies. This opportunity however, is far too often overlooked, or at worst ignored. Used effectively, telephone negotiation can be one of the most invaluable tools to ensure you get the outcome you want, in a far shorter space of time and negates the complex, protracted implications of long winded face to face negotiation meetings, where the desired outcome can take days if not weeks to reach.
This practical one day course faces many of the most common difficulties associated with telephone negotiation head on. We will focus on every element from preparing for the call through to how to handle the difficult individuals and finally how to get the outcome you want.
What will we cover?
- Discussion around telephone negotiation experiences – what made them good and bad
- The core skills of an effective telephone negotiator
- The benefits of successful telephone negotiation
- Concerns and fears and how to deal with them head on
- Essential Preparation – structuring your discussion with the desired outcome in mind
- Negotiation styles – how best to handle different behaviour types and common conflict scenarios
- The negotiation process – getting what you want
- Useful tactics – Assertion, confidence and emotional distancing
- Effective questioning and listening skills
- Closing the call – conflict resolution
- Practical case studies – putting learning into action
Outcomes:By the end of this course you will be able to:-
- Employ a range of tools to manage the negotiation process successfully.
- Identify and control the balance of power
- Manage personalities to achieve the desired relationships/outcome
- Reduce the time it takes you to reach an agreement, saving time and money.
- Resolve conflict and tackle potential deadlock situations to gain agreement.
Call us now to discuss how we can tailor this course to suit your needs.
Please contact the provider direct to discuss in-house course dates
Speakers: Mike Ode