Having difficult conversations
“Should I say something now, or should I leave it until next week?” Martin pondered. “I know what I’ll do, I’ll ask Jen, my deputy to do it, she’s good at that type of thing and it will be good for her development”. Rubbing the remaining Jaffa Cake crumbs from his chin, Martin finally made a decision “Ah, I’ll just leave it, it will sort itself out, it always does”. And with that Martin quickly opened the packet of Jammy Dodgers that he had been lusting after all morning and buried his head in some non-urgent paperwork – after all, eating and doing admin tasks was far more important than dealing with his under-performing team member - wasn’t it?…
Having a potentially awkward or difficult conversation is never easy and I’m sure that most managers can relate to Martin’s scenario in one way or another. However, difficult conversations are a manager’s daily reality whether it’s with members of your team, peers or management. This course tackles difficult conversations head on. We will introduce you to numerous practical methods and techniques that will ensure you approach every potentially difficult conversation proactively and assertively instead of burying your head in a lovely packet of Jammy Dodgers!
What will we cover ?
* Whose difficult conversation is it?
* Adult, Child, Parent – which one are they and which one are you?
* Deciding on your course of action – Is the chat necessary? What are your real intentions?
* Types of recipient – their characteristics and how to manage each one
* Structuring your conversation to have maximum impact
* Handling tough conversations on a one to one basis and in a group setting
* Handling impromptu difficult conversations
* The art of constructive feedback
So, if you fancy stepping out of your comfort zone and you want to learn some new skills that will help the overall effectiveness of your team and more importantly yourself then why not give us a call or drop us an email.
Please contact the provider direct to discuss in-house delivery dates
Speakers: Mike Ode